Key Account Manager (Histology & Sequencing)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Opportunity

Roche Diagnostics is seeking a Key Account Manager (Histology & Sequencing) based preferably in the Western Cape with commercial experience in the Diagnostic / Medical industry. The role will involve developing account and portfolio strategies, identifying and securing sales opportunities, building relationships with key executive decision makers in customers to grow Roche market share. While the focus is on the Western Cape, the role will involve travel to other provinces.

• Stakeholder Engagement and Management
• To build customer relationships by participating in Roche and industry events, identifying and engaging with executive decision makers, understanding market trends and provide feedback and input as required
• To create and maintain the customer account mapping by identifying stakeholders, preparing a profile on the formal and informal decision makers and create an organogram of the account as required
• To identify sales data trends at portfolio level by extracting the sales data, undertaking the analysis, identifying trends and variances and engaging with this information and providing reasons monthly
• Understanding the customer needs and wants
• To maintain effective internal relationships by engaging with relevant individuals and departments, influencing alignment and mobilisation towards key account and portfolio strategies, providing information and feedback and addressing any queries as required
• To maintain relevant product, industry and sector knowledge by engaging with the market players including but not limited to competitors and customers, analysing information and activities, identifying issues and trends and providing feedback to the relevant individuals or departments as required

Account Management

• To implement the account and portfolio strategy by understanding customer requirements, collaborating with marketing, implementing strategies in market segments and securing new clients and/or expanding footprint in existing clients as required
• To identify sales opportunities by engaging with customers to understand new product or opportunities, analysing the opportunity, developing proposals and presenting to customers monthly and as required
• To implement campaigns by engaging with Product Managers, engaging with customers and running campaign events as required
• To respond to sales related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required
• To report on sales performance by understanding KPIs, analyzing sales data daily, identifying trends and patterns, providing feedback on performance, monitoring and achieving profitability and drafting reports monthly and as required
• To achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily
• To administer the sales process by loading all sales information into the CRM system, updating information, tracking pipeline progress, identifying areas of risk and opportunity and implementing appropriate actions daily

Customer Relationship Management (CRM) Data

• To ensure accurate customer data is actively updated in the CRM tool
• To ensure all customer related and internal activities are logged as per requirement
• To analyse data/reports to understand performance trends

Customer Relationship Development / Prospecting

• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Identifying and mapping business strengths and customer needs.
• Conduct research to identify new markets and customer needs to expand client base and viable income streams.
• Have an in-depth knowledge of business products and value proposition.

A full job description will be made available to candidates invited to the interview process.

You, as an ideal candidate, will have the following skills, experience and education:

Required Qualification

• NQF 7 in Medical science or similar is required.

Required Experience

• At least 3-5 years experience in a commercial role in the medical industry. Preferably with experience in Histology and/or Sequencing.

In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered.

Recommended Skills & Abilities:

• Relationship management
• Teamwork and collaboration
• Accountability
• Adaptability
• Communication (verbal and written)
• Decision makingInspiring and influencing
• Resilience
• Self-management and maturity

Physical requirements: Ability to travel nationally and internationally

Note that relocation benefits are not available for this role.

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

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