TRAFFIC
Western Cape
IT Service Desk Agent - ITIL-Driven Support Specialist
AVI Limited
South African Rand . ZAR 50,000 - 200,000
Job Description
A leading South African firm is looking for a Service Desk Agent for a 6-month contract in Cape Town. The agent will provide first line support in an ITIL service model, handling operational support for users and assisting the IT infrastructure team. Responsibilities include monitoring systems, troubleshooting, and maintaining records of support requests. Ideal candidates will have experience in IT support and be willing to work after hours. This is an excellent opportunity to make a meaningful impact within a collaborative team.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Job Overview
Date Posted
05 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
Western Cape, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.