IT Field Engineer - Port Elizabeth

Sector Information Technology (IT) / Information and Communications Technology (ICT)

Location Gqeberha

Job Type Full Time

Experience 5 to 10 years

Qualifications No education

Package Negotiable

Our client, a well-established and highly regarded IT solutions company based in Port Elizabeth, is seeking to appoint an experienced and driven IT Field Engineer to join their dynamic technical team.

• Relevant IT Degree or Diploma
• Industry certifications essential:
  • A+
  • Net+
  • MCSE
• Minimum 3-5 years' proven field support experience within an IT environment
• Previous leadership, supervisory, or project management experience
• Strong knowledge of:
  • Server support
  • Office 365
  • Exchange mail
  • Routing
  • Wireless networking
  • IT infrastructure support
• Excellent troubleshooting and problem solving skills
• Strong communication and interpersonal skills
• Valid driver's licence
• Own reliable transport
• Ability to work independently and under pressure

• Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals.
• Provide onsite and remote technical support to clients and users.
• Diagnose and resolve hardware, software, and network related issues.
• Perform routine maintenance on servers, networks, and infrastructure environments.
• Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions.

• Support Microsoft server environments and cloud platforms.
• Troubleshoot network connectivity and performance issues.
• Maintain system configurations, user accounts, passwords, and permissions.
• Conduct fault finding and recommend preventative measures.

• Assist with project planning and implementation.
• Coordinate software installations and deployments.
• Ensure projects are delivered according to agreed timelines and standards.

• Lead and manage technical support staff and field engineers.
• Ensure high service delivery standards and operational efficiency.
• Mentor and support junior technical staff where required.

• Maintain technical documentation, service reports, and client records.
• Build and maintain strong client relationships.
• Deliver professional and efficient customer support.

• IT infrastructure support
• Server administration
• Network troubleshooting
• Office 365 administration
• Exchange Server support
• Routing and wireless networking
• Technical fault finding
• Hardware and software support
• Leadership and supervision
• Project coordination
• Customer service orientation
• Problem solving and analytical thinking
• Communication and interpersonal skills
• Time management and organization

If you do not receive a response within two weeks of applying, please consider your application unsuccessful.