iStore Call Centre Agents

Are you looking for an entry level call centre job? iStore South Africa is currently hiring Call Centre Agents, offering a flexible work opportunity for individuals with strong communication skills and a passion for customer service.

• Position: Call Centre Agent
• Company: iStore South Africa

The Call Centre Agent acts as the first point of contact for iStore customers, assisting with a wide range of queries including products, services, and technical support.

This is a customer focused position that requires energy, patience, and the ability to communicate effectively with different types of clients.

If you enjoy helping people and solving problems, this role offers a great entry into the retail and tech support environment.

• Provide support and assistance during trading hours
• Handle customer queries, complaints, and general information requests
• Deliver excellent customer service and meet performance targets
• Follow contact centre processes and procedures
• Assist customers with repair status queries
• Log all incoming calls and requests accurately
• Provide technical support and troubleshoot issues telephonically
• Maintain high levels of client satisfaction

• Strong communication skills (verbal and written)
• Excellent interpersonal abilities
• Problem solving and conflict resolution skills
• Ability to work under pressure
• A passion for customer service and client satisfaction
• Confidence in handling difficult or irate customers

Working at iStore South Africa comes with several advantages:

• Opportunity to work in a tech driven environment
• Gain valuable customer service and technical support experience
• Exposure to premium products and client service standards

• Have a Grade 12 / Matric Certificate
• Possess a valid South African ID
• Have at least 1 year of call centre experience