Invoicing Clerk/Customer Services

Invoicing Clerk/Customer Services

Responsible for receiving, checking, and processing customer orders, ensuring all details are accurate and compliant before capturing them into the system. The role involves issuing invoices in a timely and correct manner, maintaining accurate records, and handling customer queries professionally.

Handle customer orders accurately from start to finish and provide great customer service. Answer customer questions about their orders, work with other departments to resolve any issues, and ensure orders are processed and invoiced correctly and on time.

• Receive and monitor incoming customer orders.
• Verify orders for accuracy (customer details, quantities, pricing, and totals).
• Resolve discrepancies before approval and capture verified orders in the system.
• Generate and issue invoices for approved and dispatched orders.
• Cross-check invoices against orders and tender requirements to ensure accuracy.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Collaborate with internal teams to resolve issues and maintain smooth operations.
• Ensure all documents are filed, updated, and easily accessible.
• Maintain a customer focused approach in all decisions and actions.

• Grade 12 (relevant tertiary qualification advantageous).
• Minimum 2 years of experience in invoicing, order processing, or customer service (healthcare/medical consumables industry advantageous).
• Proficiency in Sage and Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail and high level of accuracy.
• Ability to learn quickly and adapt to new systems, processes and product knowledge.
• Excellent time management and multitasking skills.
• Proven ability to perform in a fast paced, high volume environment.
• Strong problem solving and decision making abilities.
• Effective communication and team collaboration skills.

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for growth and advancement.

Full time

Permanent contract of employment

Office based

Closing date: 30 October 2025