Internship: Knowledge Management
Job Description
The ISO administrator is responsible for ensuring the organisation's management systems comply with applicable ISO standards (e.g., ISO 9001). The role focuses on establishing, maintaining, improving, and ensuring compliance with ISO requirements to support business performance, risk management, and continuous improvement. The Quality Auditor Administrator provides operational, administrative and coordination support to the quality and audit function, ensuring that quality audits are well organised, documented, tracked and reported in line with internal quality frameworks and ISO requirements.
Areas of responsibility may include but are not limited to- Compiling weekly, monthly and ad hoc reports (open deviations and breaches not logged into report)
- Assess the effectiveness of RCA with all deviations logged (breaches and audit findings and management feedback on the monthly DPMO audits). This monthly assessment will determine performance.
- Assure that iQS requirements were implemented, e.g. correcting fixable defects and implementing corrective and preventive actions
- Take minutes for iQS related meetings
- Ongoing maintenance of iQS documents, e.g. iQS SOPs and templates
- Ongoing maintenance of iQS Pinpoint content
- Assist with documenting audit findings
- Upload iQS documentation to SharePoint
- Assist with planning, e.g. requesting organogram
- Draft the iQS audit plan for all business areas with Group Risk
- Maintain the iQS Deviation System, e.g. set up metric and skill, identify areas of concern and system related issues
- Update and communicate the iQS objectives monthly tracker
- System enhancements (business case, user acceptance testing, sign off)
- Responsible for management review
- Schedule external audits
- Send out QA audit notifications
- Update and maintain the operational opportunities
- Communication
- Teamwork
- Problem solving
- Analytical skills
- Initiative and enterprise
- Planning and organising
- Self management
- Learning
- Technology
- Leadership
- MS Office - advanced Excel and Word skills
- Matric essential
- IRCA ISO 9001:2015 Lead Auditor certification advantageous or similar
- Employee benefits or Group Risk experience beneficial
- Good understanding of the ISO standard and Quality Management
- Advanced knowledge and experience of MS Office products including Excel, Access, Visio, and PowerPoint
- Understanding of complex Excel formulas, pivot tables, and graphs
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
About This Role
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