TRAFFIC
Western Cape
Insurance Customer Support Specialist - Financial Services
Teleperformance
Job Description
Teleperformance seeks a customer service representative in Cape Town to enhance customer loyalty and provide knowledgeable service. This role requires a minimum of 6-12 months experience in a BPO environment and a Matric or equivalent qualification. Candidates should be excellent communicators with strong customer focus and negotiation skills. Responsibilities include responding to inquiries, managing vulnerable customers, and ensuring service excellence. Join a values-based environment in a fast-paced setting with a focus on continuous improvement.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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