Installation Supervisor - Cape Town

The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician's allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician's schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician's and Quality Assurer's vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
• Essential: Matric NQF 4
• Essential: At least 5 years' technical (tracking) experience.
• Essential: At least 2 years' experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.
• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Coordination ability
• Cultural sensitivity social perceptiveness

Medical Aid

Provident fund

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