Installation Services Coordinator

Job category: Others: Administrative Support and Secretarial

Location: Randburg

Contract: Permanent

EE position: Yes

The Installation Services Co ordinator is responsible for providing comprehensive technical administrative support to the Installation Services department. The role ensures that technician documentation, assessments, vehicle and toolkit records, compliance updates, and operational data are accurately captured, maintained, and made accessible for managerial review.

Key roles and responsibilities

• Save and hyperlink Technician Post Assessment, coaching, and follow up assessment forms on the departmental drive. Allocate and record scores obtained for assessments.
• Ensure all technician files are updated, organised, and maintained on the system.
• Capture approved leave on the leave roster and request for technicians to be closed off for the approved period.
• Capture technicians' daily activities and submit to the Installation Administrator for analysis.
• Manage MyTracker, Master Data Sheet, and Skytrax contact details.
• Update the vehicle sheet with new vehicle allocations or changes.
• Schedule vehicle services with approved dealerships.
• Request Scheduling to close a technician's schedule for the servicing period.
• Ensure all technician PSIRA registrations and updates are processed and maintained. Coordinate and facilitate Polygraphs
• Provide telephonic support to technicians and Quality Assessors (QAs).
• Take and manage uniform orders for technicians.
• Assist management with ad hoc administrative requests as required.
• Matric / Grade 12 (Essential)
• 2-3 years administrative experience within a technical, operations, installation, or field services environment
• Experience with Tracker systems, documentation control, technician support, or operational admin
• Good communication skills are necessary and computer literacy compulsory with proficiency in Microsoft Office (Excel, Word, SharePoint, Teams).
• Certificate or Diploma in Administration, Operations, or Business Support (Advantageous)
• High attention to detail and accuracy in record keeping
• Ability to work with operational, technical, and field based teams
• Strong problem solving and coordination abilities

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