Hotel Receptionist / Relief Night Audit

Market related Monthly Basic Salary (Medical aid and provident fund contribution by the company, Market related)

Cape Town - Southern Suburbs: An iconic luxury hotel in the Cape Town Southern Suburbs is seeking a detail-oriented and service-driven Receptionist / Relief Night Auditor to join its professional team. This role offers the opportunity to work within a prestigious property known for its high standards, international clientele, and commitment to service excellence.

To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.

• Handling guest check-ins and check-outs efficiently
• Managing email requests and guest enquiries professionally
• Operating the switchboard and directing calls
• Managing restaurant bookings and hotel reservations
• Operating OPERA Cloud Property Management System
• Managing guest accounts and ensuring billing accuracy
• Resolving guest complaints effectively
• Performing daily pit checks during shifts
• Assisting with balancing daily revenue reports
• Performing night audit duties when required, including reconciliation of accounts
• Ensuring accurate financial reporting and end-of-day procedures
• Maintaining full knowledge of room categories, property layout, and hotel offerings
• Liaising effectively between departments to ensure operational flow

• Grade 12 with a post-matric hotel school qualification advantageous
• At least 2 years' experience within a five-star establishment
• Previous night audit experience advantageous
• Computer literate & and proficient in Operating OPERA CPMS (or similar)
• Strong numeracy and reconciliation skills
• Excellent communication skills
• High level of English proficiency
• Motivated, reliable and detail-oriented
• Team player with a positive attitude
• Willingness to work shifts, including night shifts
• Ability to work under pressure
• Own transport
• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

• Market-related salary, taxable medical aid allowance and pension fund contribution
• Shift-based position, including weekends and public holidays