Hospitality Operations Manager - Boutique Hotels & Restaurants - Cape Town & West Coast

Hospitality Operations Manager - Standards & Training - Boutique Hotels & Restaurants - Cape Town & West Coast

Our client, a growing boutique hospitality group operating two hotels and three restaurants across Cape Town and the West Coast, is seeking an experienced Hospitality Operations Manager.

This multi-property role is ideal for a hands on professional passionate about setting service standards, training teams, and ensuring exceptional guest experiences.

The Hospitality Operations Manager will develop, implement, and maintain standard operating procedures (SOPs) and service standards across all properties.

You will lead onboarding, ongoing training, and coaching for all hotel and restaurant teams, conduct quality and service audits, and follow up on improvements.

This role requires someone who can step in operationally during staff leave, peak periods, or other operational gaps. You will work closely with property and restaurant managers to ensure smooth daily operations while maintaining consistent, high quality guest service. The position combines training, management, and operational support, offering a dynamic and varied work environment.

Candidates must be practical, solutions focused, and able to travel regularly to the West Coast, including overnight stays when required. A strong background in hospitality operations, service standards, and team training is essential.

• Variety and responsibility in hotels and restaurants
• Competitive, market related remuneration
• Proven experience in hotel and/or restaurant operations
• Strong focus on service standards, SOPs, and staff training
• Ability to manage and lead teams, both operationally and strategically
• Own reliable car and valid driver's licence
• Willingness to travel regularly to the West Coast and stay overnight when needed
• Hands on, practical, and solutions focused approach