Head of Client Experience & Value Delivery

A global B-Corp startup is seeking a Senior Manager, Client Experience to manage high-impact accounts and ensure exceptional service delivery. This role involves mentoring team leaders, analyzing client performance metrics, and driving operational improvements. The ideal candidate will have over 5 years of experience in client success in a BPO or SaaS environment, along with strong communication skills and a proactive mindset towards client satisfaction. You will play a vital role in fostering team development and aligning client strategies.