TRAFFIC
Western Cape
Guest Reservations Specialist
Hilton Worldwide, Inc.
South African Rand . ZAR 50,000 - 200,000
Job Description
A global hospitality company is seeking a Reservations Agent to be the main contact for room reservations at their hotel in Cape Town. The role requires excellent customer service, a professional telephone manner, and outstanding communication skills. Responsibilities include converting inquiries into business, responding to sales leads, and ensuring reservations meet guest expectations. The ideal candidate will have a passion for service and previous experience in a reservations environment. Join this leading company dedicated to creating remarkable hospitality experiences.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
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Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
Western Cape, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.