TRAFFIC
Western Cape
GUEST RELATIONS - STELLENBOSCH - WESTERN CAPE
Tych Business Solutions
Job Description
Responsibilities 
- Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.
- Assist lodge guests with reserving restaurants, tours, transfers
- To be fully conversant with all hotel rates, including rack, special offers and contracted.
- Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
- Ensure guest history files are used and utilized correctly.
- Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
- Prepare and manage the arrival responsibility. Send out communication to all departments each morning by no later than 10h00.
- Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.
- Qualification in Hospitality, Travel, Tourism will be preferred
- Preferably 2 - 3 years experience in concierge and reservations
- Knowledge of PMS systems
- Computer literate, knowledge of MS Outlook, Word and Excel is essential
- Proficiency in English; knowledge of additional languages is an advantage
- Comfortable in dealing with very distinguished clientele
About This Role
Career insights for Lodging Managers positions
Salary Benchmark
$65,360/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Service Orientation
Management of Personnel Resources
Social Perceptiveness
Speaking
Common Technologies
Email software
Microsoft Outlook
Microsoft PowerPoint
Anand Systems ASI FrontDesk
M-Tech Hotel Service Optimization System HotSOS
TCS Hotel Software Guest Tracker
Microsoft Excel
Lodging Managers Insights
Job Outlook
This career will grow rapidly in the next few years.