TRAFFIC Eastern Cape

Guest Experience Manager - Hospitality Leader

The Capital Hotels & Apartments

Job Description

The Capital Hotels & Apartments in Gqeberha seeks a Guest Relations Officer responsible for supervising guest services and administration tasks. Your role will involve maximising accommodation, conference, and Food and Beverage revenues. Candidates should have a Matric and Hospitality Management qualification, along with previous guest relations experience. The position requires strong communication skills, a customer service focus, and the ability to work under pressure. Relocation costs will be at your own expense if you do not reside in the city.

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About This Role

Career insights for Social and Community Service Managers positions

Salary Benchmark

R51,590/month

R32,429 to R77,387/month

Source: WageIndicator ZAR data

Job Outlook

This career will grow rapidly in the next few years.

Key Skills for This Role

Service Orientation Social Perceptiveness Active Learning Active Listening Complex Problem Solving

Common Technologies

Corel WordPerfect Office X9 HCL Notes (formerly IBM Notes) Microsoft Excel 365 Microsoft PowerPoint 365 CRM Systems (Various) Claris FileMaker Microsoft Access 365 HCPCS (Still in use, updated annually)

Related Career Paths

Child, Family, and School Social Workers Community Health Workers Education and Childcare Administrators, Preschool and Daycare Healthcare Social Workers

Full Career Guide: Social and Community Service Managers