TRAFFIC Western Cape

Global Digital Transformation Director - Contact Center Innovation

Tp-8f723eaf

Job Description

Tp-8f723eaf is looking for a Digital Services & Transformation Director in Cape Town, South Africa. The role focuses on leading the global transformation for contact center operations, driving innovation and optimization. Candidates should possess 10+ years of experience in the industry, with strong skills in Lean Six Sigma and governance. The position champions digital solutions and enhances customer experiences through strategic leadership. Interested applicants should have a graduate degree and significant experience in global leadership roles.

About This Role

Career insights for Information Technology Project Managers positions

Salary Benchmark
$104,920/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Critical Thinking Active Listening Coordination Reading Comprehension Time Management
Common Technologies
Confluence Cloud Jira Cloud Microsoft Teams Apache Kafka Apache Maven Azure DevOps Server Airtable IBM Db2