FNB Community Advisor DHA

Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and pay attention to detail.
• Educate customers to the correct banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of "how can we help you?" at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself in an ethical manner and take accountability for own performance, personal and career development.
• Show empathy with customers and stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Always comply with procedures and processes contained in relevant business guidelines and understand the risk associated with decisions.
• Fulfill transactions above the benchmark set and provide an exceptional customer experience.

• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills and ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and self-service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time management capability.
• Commitment to delivering consistent, exceptional service.
• Agile, flexible, and results-driven attitude with a passion for exceeding targets.
• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal skills.

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunity to have an impact in a local market as a brand ambassador.

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose.

Applications will not be accepted on or after 05/06/26.