Flight Support Call Centre Agent

Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

• Grade 12;
• One (1) to four (4) years' experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage;
• Excellent communication in English - speak, read and write;
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.