FIT/Groups Inbound Tour Consultant
Job Description
Our client, a leader in Tours and Safaris across Southern Africa, is seeking a friendly, energetic, and driven Inbound Tour Consultant (Intermediate/Senior) to join their vibrant team. This role focuses on handling international inbound enquiries, designing tailor made itineraries, and providing exceptional service to overseas operators.
Key Responsibilities- Create and quote tailor made itineraries for FITs and ad hoc groups, including online agent platforms.
- Manage bookings from "cradle to grave" with meticulous attention to detail and maintain strong professional relationships.
- Apply strong sales techniques to convert leads and negotiate effectively with suppliers to secure the best value.
- Engage with Southern African suppliers to ensure high quality product delivery.
- Provide professional communication and participate in the rotational after hours duty phone schedule.
- Minimum 3 years of strictly inbound tour operations/DMC experience (Travel/Flight Agency experience will not be considered).
- In depth knowledge of Southern African destinations and experience working with UK/Europe markets.
- Proven experience in quoting and processing FITs, groups, and tour series.
- Figures orientated with creative flair, strong attention to detail, and excellent communication skills.
- Values driven (honesty, creativity, positivity, fairness) with the ability to thrive in a fast paced environment.
FIT/Groups Inbound Tour Consultant
Location: CBD, Cape Town (Hybrid work model available post probation)
Division: UK/Europe or USA/Australia
Compensation: Highly negotiable based on experience (includes Provident Fund, performance based 13th/14th cheque, and lifestyle benefits)
About This Role
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