Field Service Technician

Field Service Technician page is loaded Field Service Technicianlocations: Netcare St Augustine's Hospitaltime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (5 days left to apply)job requisition id: JR105194 We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. The Field Service Technician is responsible to support the portfolio of remote diagnostic analysers. He / She will be responsible for the installation, maintenance, troubleshooting, and repair of analysers at customer sites, ensuring high-quality service and customer satisfaction. This role demands strong technical expertise, excellent communication skills, and the ability to work independently in a dynamic environment.KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Install and configure analysers at remote customer locations, following safety and regulatory guidelines. Conduct system calibrations and verify functionality to meet operational standards. Perform routine preventive maintenance on analysers to extend lifespan and prevent breakdowns. Document and log all maintenance activities in line with company protocols and regulatory standards. Diagnose and repair technical issues with analysers, IT systems, and associated hardware. Provide timely on-site or remote troubleshooting support to minimize downtime. Collaborate with manufacturers or external service providers for complex repairs. Act as a point of contact for end-users, offering guidance on using and maintaining equipment effectively. REPORTING AND DOCUMENTATION Maintain accurate records of service calls, repairs, and inventory. Generate service reports, document equipment status, and highlight areas for improvement. INVENTORY AND PARTS MANAGEMENT Monitor and manage inventory of service parts and tools to ensure availability for timely repairs. Coordinate with management for replacement parts and new equipment needs. Adhere to expense policies and guidelines. CUSTOMER RELATIONSHIP MANAGEMENT Build and maintain strong relationships with clinical and operational staff to understand service needs and address any issues promptly. Act as the primary point of contact for facilities regarding service and equipment issues. COMPLIANCE & QUALITY ASSURANCE Ensure compliance with policies and procedures and monitoring thereof. Ensure that all service activities comply with regulatory standards, safety guidelines, and healthcare best practices. Conduct regular audits to identify potential service improvements or training needs for staff. Comply with traffic regulations and policies with regards to the use of company vehicles. TRANSFORMATION OF OUR SOCIETY Teamwork Actively participate as a member of a team to achieve goals.Personal and professional development Active involvement in own professional development to maintain a satisfactory level of skill and knowledge. Keep up to date with Netcare's evolving policies and procedures.SKILLS PROFILE EDUCATION Minimum of Grade 12 or equivalent. Valid registration with the HPCSA as a Phlebotomy Technician preferred. Valid driver's license and PrDP (Professional Driving Permit) - Dangerous goods. Minimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician. Minimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician.WORK EXPERIENCE RequiredMinimum of 2 years work experience as a Phlebotomy Technician or Field Services Technician. KNOWLEDGE Required Strong troubleshooting and problem-solving skills. Knowledge of diagnostic instrumentation, software applications and connectivity solutions. Familiarity with quality standards such as ISO 15189 advantageous. Excellent verbal and written communication skills.Ability to work independently and manage multiple tasks efficiently.Strong interpersonal skills with a customer-centric approach. PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee's ability to perform the required job function, the employee must consult the employer for reasonable accommodation. WORKING CONDITIONS Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.Will interact with internal and external customers through several different means.Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity.The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability.To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.