Field Service Graduate Intern

Field Service Graduate InternApplylocations: Johannesburgtime type: Full timeposted on: Posted Todayjob requisition id: 582190 Job TitleField Service Graduate Intern Job DescriptionThe Field Service Graduate Intern (CG20) is responsible for delivering basic technical support (both onsite and remote) and troubleshooting for our products, ensuring timely resolution of issues in line with company guidelines and safety protocols. This role assists with installations and routine maintenance, strictly following established procedures and safety standards to guarantee proper product functioning. The technician accurately documents service activities, responds professionally to customer inquiries, and escalates complex issues to senior staff as needed. The role supports senior technicians during more advanced tasks, actively participates in training to develop technical skills, and ensures all service activities comply with company policies and quality standards, with astrong focus on customer satisfaction and safety. Job Responsibilities: -Performs basic and routine technical support (both onsite and remote) and troubleshooting for customers under supervision, ensuring timely resolution of technical issues in accordance with company guidelines and safety protocols.-Follows detailed instructions and adhere to safety protocols, ensuring proper functioning and compliance with standards.-Develops familiarity with a range of tasks and procedures, executing varied assignments and resolving issues using pre-defined standard operating procedures (SOPs).-Works under supervision, executing support tasks according to clear instructions, procedures, and rules, and seek alternative solutions within defined options when deviations arise.-Accurately documents all service records, including diagnostics, parts used, and customer interactions, using the Service Management System to maintain a comprehensive service history.-Supports in responding to customer inquiries and complaints in a professional manner, providing accurate information and escalating complex issues to senior technicians or team leads as necessary.-Supports senior technicians during installations and repairs by providing necessary tools, following guidance closely, and learning from their expertise.-Participates actively in training sessions to improve technical skills, stay updated on the latest products, and learn new service procedures to enhance capabilities. Minimum Education: National Diploma in Electrical Engineering or Equivalent Minimum Experience: No prior experience required. Preferred Skills: Technical Support Troubleshooting Documentation & Reporting Product Repair & Maintenance Product Installation Engineering Fundamentals Regulatory Requirements About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.