Empathetic Collections Specialist Grow & Achieve Targets

Ascensos is part of the Firstsource family of businesses.

This opportunity sits within Pastdue Credit, a Firstsource company specialising in collections and customer operations. Pastdue Credit takes a people-first approach to collections, combining professionalism, empathy, and customer-focused support to deliver positive outcomes.

As a fast-growing business within the Firstsource group, Pastdue Credit is focused on building high-performing teams committed to delivering exceptional customer experiences.

For individuals who enjoy speaking to people, delivering on expectations, and making a genuine difference through every interaction, Pastdue Credit offers the opportunity to grow within a supportive and ambitious environment.

Pastdue Credit is looking for experienced Collections Agents who combine strong negotiation skills with empathy, professionalism, and a customer-first mindset.

If you can build trust quickly, communicate confidently, and deliver fair outcomes while working towards targets, you'll thrive in this role.

Please note: This role requires a minimum of two years' experience in a collections or debt recovery role.

As part of the growing Pastdue Credit team, you'll support customers through inbound and outbound collections activity, helping to find sustainable repayment solutions while delivering a positive customer experience.

You'll work within a supportive, performance-driven environment focused on compliance, customer outcomes, and continuous improvement.

Our typical shift pattern involves: 40 hours within the week, Monday to Friday 8am - 8pm. Saturday 9am - 1pm (UK time). No Sundays.

Basic Salary: R8,500 per month Performance Incentive: Up to R3,000 per month

Your role can include, but isn't limited to:

• Manage inbound and outbound collection calls in a professional and compliant manner.
• Negotiate sustainable repayment plans that balance customer needs and business objectives.
• Build strong rapport with customers through effective communication and active listening.
• Deliver fair and consistent outcomes aligned to regulatory and company standards.
• Handle customer queries, disputes, and objections with confidence and empathy.
• Maintain accurate records of all customer interactions and agreements.
• Consistently meet or exceed individual and team performance targets (KPIs).
• Identify vulnerable customers and apply appropriate support strategies.
• Contribute to a positive team environment and continuous improvement initiatives.

You have at least two years' experience in collections or debt recovery and a proven ability to meet performance targets in a regulated environment.

You're resilient, organised, and confident handling customer queries and objections, with the emotional intelligence to support vulnerable customers and deliver the right outcome every time.

Pastdue Credit would love to hear from you if you have the following skills:

• Minimum 2 years' experience in a collections or debt recovery role.
• Proven track record of meeting or exceeding collection targets.
• Strong negotiation and influencing skills.
• Excellent verbal and written communication skills.
• Ability to build trust and rapport quickly with a wide range of customers.
• High level of empathy and commitment to good customer outcomes.
• Strong problem-solving ability and resilience in a target-driven environment.
• Good attention to detail and ability to work within compliance frameworks.
• Proficient in using CRM systems and Microsoft Office.
• Customer-centric mindset.
• Emotional intelligence and adaptability.
• Accountability and ownership.
• Professionalism and integrity.
• Time management and organisational skills.

As part of the Firstsource family of businesses, Pastdue Credit is committed to delivering fair, ethical, and responsible collections practices, putting customers at the heart of everything we do.

If you are passionate about making a difference while driving results, we want to hear from you.

• Full training & support.
• Medical insurance after 6 months.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• 'Employee of the Month' Awards.
• A diverse and inclusive working environment.
• Free transportation home (door to door).
• Well-being with Ky (onsite counselling).
• Maternity benefit after 1 year.
• Mid-month Travel Allowance