E Commerce Promotions Manager

It's fun to work in a company where people truly believe in what they're doing! As the eCommerce Promotions Manager, you are responsible for the accurate, timely, and controlled execution of all approved trade and marketing promotions across Pick n Pay's eCommerce platforms. Reporting into the eCommerce Merchandising Lead, this role is accountable for ensuring that promotions defined by Category Managers, Commercial, and Marketing teams are correctly translated, loaded, governed, and managed for online channels, protecting both customer experience and margin.

• Own the end to end execution of all approved trade promotions for eCommerce channels, ensuring promotions are accurately interpreted, configured, and live in line with agreed timelines and business rules.
• Ensure promotions are correctly loaded and governed across all relevant systems, including SAP, PMR, Adnote tools, and eCommerce platforms, with a strong focus on accuracy, completeness, and validity.
• Establish and enforce clear execution standards and validation controls to minimise pricing errors, customer complaints, and margin leakage arising from promotion misconfiguration.
• Lead and manage a team of Promotions Administrators, ensuring clear ownership, accountability, and delivery against deadlines.
• Plan, prioritise, and allocate promotions workload across the team in line with trade calendars, campaign intensity, and execution risk.
• Coach and support the team in resolving complex promotion setup issues, escalating appropriately where risks or blockers arise.
• Work closely with eCommerce Category Managers to ensure timely submission, completeness, and quality of adnotes and promotional inputs required for online execution.
• Act as the primary point of operational coordination for eCommerce promotions, engaging with Commercial, Business Master Data, Promotions, Finance, and Technology teams to resolve issues that impact execution quality.
• Maintain strong working relationships with technical support and SAP functional teams, logging, tracking, and driving resolution of promotion related system issues.
• Conduct ongoing checks and audits on active and upcoming promotions to identify errors, inconsistencies, or misalignment between systems.
• Investigate promotion related customer complaints and pricing queries, taking corrective action and driving root cause resolution.
• Identify recurring failure points in promotion setup or upstream data, proactively escalating risks that could impact customer experience or financial performance.
• Work in close partnership with the eCommerce Merchandising Lead and eCommerce Product Owner to surface recurring execution pain points and improvement opportunities.
• Translate operational challenges into clear, practical requirements to support the continuous improvement of promotion loading processes, tools, and system capability.
• Support testing, validation, and adoption of process or system enhancements related to promotions execution.

• Bachelor's degree or equivalent qualification in Business, Commerce, Information Systems, Supply Chain, or a related field.
• 5+ years' experience in retail, eCommerce, or FMCG operations, with direct exposure to promotions execution, pricing, or master data management.
• Proven experience working with promotions and pricing systems, such as SAP (ERP/EDP), PMR, Adnote tools, or equivalent retail promotion platforms.
• Demonstrated people management experience, including leading execution focused teams in a deadline driven environment.
• Strong operational experience within a complex, cross functional retail environment, engaging with commercial, master data, finance, and technology stakeholders.
• Hands on experience identifying and resolving data, pricing, or promotion related issues, with an understanding of downstream customer and margin impact.

• Exceptional attention to detail and quality discipline, particularly in high volume, high risk execution environments.
• Strong organisational and prioritisation skills, with the ability to manage multiple concurrent promotions and deadlines.
• Analytical mindset, capable of identifying patterns, root causes, and systemic issues in promotion execution.
• Clear and confident communicator, able to engage assertively with stakeholders to enforce deadlines, standards, and ways of working.
• Resilient and delivery focused, able to operate under pressure during peak trading periods while maintaining execution accuracy.

Closing Date: 3 June 2026