TRAFFIC Gauteng

Dynamics 365 CRM Consultant - Customer Service

Sanlam Limited

Job Description

A leading financial services firm in Johannesburg seeks a D365 Functional Consultant to join their Business Process Management CRM team. This role involves analyzing client processes, designing Dynamics 365 solutions, and participating in project delivery. Candidates must hold a diploma or degree in Information Systems or Computer Science, possess relevant Microsoft certifications, and have 4-6 years of CRM consulting experience. The position emphasizes stakeholder engagement and effective solution implementation.

About This Role

Career insights for Customer Service Representatives positions

Salary Benchmark
R16,903/month
R12,178 to R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening Service Orientation Speaking Reading Comprehension Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT Salesforce Sales Cloud Airtable Microsoft Access 365 Oracle Database Cloud Service Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Cloud Manager