Driver Supervisor

Job category: Others: Transport and Logistics

Location: George, Western Cape

Contract: Fixed Term Contract

EE position: No

Picup, our system integration partner that specialises in last-mile delivery and online management software seeks an Infield Supervisor for George and Cape Town.

The Driver Supervisor isresponsible for driver performance, driver branding, driver supply and client satisfaction
relating to our delivery as a service. This role is pivotal in building trust and loyalty with one ofour biggest clients.

Key Responsibilities:

• Driver Performance: Oversee driver performance metrics and identify opportunities forimprovement. Collaborate with underperforming Independent Contractors to craft actioplans for improvement, while duly recognising and rewarding top-performing drivers.
• Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodicassessments of drivers in the field and escalating where compliance is not met.
• Reporting: Generate regular reports on Independent Contractor performance and KPIs.Utilise data-driven insights to propose enhancements for Independent Contractorperformance and ratings.
• Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met andcoverage is maintained.
• Relationship Building: Build strong relationships with the Plus Legend network as wellas client Store Managers and Supervisors to promote a positive working environmentbetween both parties. Effectively collate field reports on existing store processes andadherence thereof
• Minimum of Grade 12 certificate
• Own Vehicle (Car)
• Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover,Third Party Liability)
• Exhibits strong interpersonal, leadership and communication skills.
• Proficiency in problem-solving and conflict resolution.
• A customer-centric approach with a profound comprehension of driver requirements.
• Familiarity with the gig economy or on-demand service platforms and KPIs.
• Proficiency in utilizing communication tools and Google Suite.
• Capability to work both independently and collaboratively within a team.
• Able to use and manipulate data in MS Excel/Google sheets in order to make
• Flexibility to work occasionally during evenings or weekends to accommodate driver