TRAFFIC
KwaZulu-Natal
Debt Collections Agent - (H3) Domestic campaigns
Procera
Job Description
Local Debt Collections Agent Purpose of the Job 
- Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates' policies, procedures, and regulatory requirements.
- Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
- Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
- Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.
- Matric / Grade 12 / NQF 4 or higher qualification
- Grade 11 - (Must have at least 2 years work experience)
- Manage Arrears Collections - Ensure timely recovery of outstanding payments in line with company policies.
- Maintain Accurate Records - Update and manage customer databases to ensure data integrity and compliance.
- Negotiate Effectively - Engage with debtors to reach fair and sustainable repayment solutions.
- Resolve Issues Promptly - Address queries and problems efficiently to maintain positive client relationships.
- Ensure Compliance - Adhere to all relevant legislation and regulatory requirements.
- Deliver Exceptional Customer Service - Provide professional and courteous support to clients at all times.
- Commit to Continuous Development - Take ownership of personal growth and skills enhancement.
- Exceptional Communication Skills - Strong verbal and written ability to convey ideas clearly and effectively.
- Active Listening - Skilled at understanding others' perspectives and responding thoughtfully.
- Confident and Assertive - Capable of expressing ideas and decisions with clarity and professionalism.
- Analytical Mindset - Adept at interpreting data, identifying patterns, and solving problems.
- Results-Oriented - Focused on achieving objectives and delivering measurable outcomes.
- Numerical Proficiency - Comfortable working with numbers, data, and quantitative analysis.
- Negotiation Expertise - Skilled in building consensus and securing mutually beneficial agreements.
- Monday - Friday
- Shifts: 07h00-15h30, 07h00-18h30
- Alternate Saturdays: 07h00-13h30
- Monday - Saturday
- Shifts: 07h00-14h00, 14h00-20h00
About This Role
Career insights for Tax Examiners and Collectors, and Revenue Agents positions
Salary Benchmark
R33,360/month
R22,084 to
R57,757/month
Source: WageIndicator ZAR data
Key Skills for This Role
Active Listening
Reading Comprehension
Speaking
Critical Thinking
Active Learning
Common Technologies
TurboTax
BlackLine
QuickBooks Online
Microsoft PowerPoint 365
Microsoft Outlook 365
Alteryx Analytics Cloud
Microsoft Power BI
Tax Examiners and Collectors, and Revenue Agents Insights
Median Salary (ZAR)
R33,360/month