Data Centre Site Supervisor

Job Reference Number: DCSSJB1
Department: Infrastructure Management Technology
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The Data Centre Site Supervisor is responsible for the effective and efficient running of the Data Centre facility in its entirety, providing support to the Data Centre Manager.

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages.
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick responses to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA's, OLA's and MSA's are achieved.
• Implement corrective actions promptly to mitigate the negative effects of system outages.
• Maintain compliance in accordance with all relative policies and procedures.
• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement).
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).
• Data Centre Ethics: Ensure compliance is maintained incorporating industry best practices.
• Data centre facilities standards are enforced and maintained.
• Data centre cleaning standards are enforced and maintained.
• Compliance with HS&E standards are enforced and maintained.
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.

• Excellent technical abilities
• Effective communication skills, active listener - ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to all situations
• Trouble shoot systems and components to identify root causes of failures
• Advanced Microsoft Office skills

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.