TRAFFIC
Western Cape
Customer Support Team Lead - Coach, Motivate & Deliver
Karri
Job Description
A leading fintech platform in South Africa is seeking a Customer Support Team Lead who thrives in fast-paced environments. The ideal candidate will oversee daily team operations, inspire staff, and foster a culture of excellence. Responsibilities include coaching team members, addressing training needs, and handling escalations while ensuring an exceptional support experience. If you are a natural leader with a passion for service, this is the perfect opportunity for you.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365