Customer Success Manager

Customer Success Manager - South Africa.

This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid market clients in maximizing value from an AI driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data driven workflows and AI powered solutions. The environment is fast paced, highly collaborative, and deeply customer centric, requiring both strategic thinking and hands on execution. You will manage complex, evolving customer programs where clarity often needs to be built from ambiguity. This position blends relationship management, technical problem solving, and commercial ownership, with direct impact on renewals and expansion. It is ideal for someone who thrives in dynamic settings and enjoys shaping processes as much as executing them.

• Own the full customer lifecycle for a portfolio, including renewals, expansion opportunities, and long term account growth
• Design and execute structured success plans and mutual action plans aligned with customer KPIs, ROI, and business outcomes
• Build and maintain executive level relationships, leading strategic business reviews tied to revenue impact and product value
• Diagnose and resolve customer challenges across product adoption, integrations, data flows, and GTM systems in collaboration with internal teams
• Translate complex customer needs and feedback into actionable insights for Product, Engineering, Marketing, and Sales teams
• Establish structure in ambiguous situations by creating repeatable processes, documenting outcomes, and ensuring cross functional alignment
• Contribute to internal enablement through playbooks, customer success stories, and process improvements

• 2+ years of experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment
• Proven track record of meeting or exceeding commercial targets, including renewals and expansion goals
• Strong experience engaging and influencing VP and C level stakeholders in commercial and strategic discussions
• Ability to manage ambiguity and thrive in fast changing, high growth environments with evolving playbooks
• Strong technical aptitude with the ability to troubleshoot product, data, and integration issues across tools like Salesforce or HubSpot
• Excellent communication skills, with the ability to simplify complex technical or business concepts into clear actions
• Strong program and project management skills, including structured execution, documentation, and follow through
• Preferred: experience in AI driven or high growth SaaS environments, familiarity with outbound/ABM tools (e.g., Outreach, Salesloft, 6sense, Demandbase), and strong CRM/data literacy

• Competitive base salary range with variable compensation and equity opportunities
• Remote first work environment across global regions
• Flexible working culture designed to support autonomy and work life balance
• Opportunity to work in a high growth SaaS environment scaling rapidly
• Exposure to cutting edge AI driven products and modern GTM technology stacks
• Strong emphasis on learning, ownership, and career development
• Inclusive, diverse, and collaborative team culture
• Regular virtual and in person team events to maintain strong global connections
• Comprehensive benefits package (varies by location), including health related support