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Customer Services Supervisor
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Job Description
Role Overview 
This role is responsible for leading the Customer Service and Order Management team to ensure accurate order capture, on-time processing, strong service levels, and proactive stakeholder communication across the business. The successful candidate will play a key role in driving OTIF performance, service excellence, continuous improvement, and effective collaboration with Sales, Finance, Planning, Warehousing, Transport, and Production.
Responsibilities & Qualifications- Lead, coach, and oversee the Customer Service and Order Management team
- Ensure accurate, compliant, and on-time order processing
- Manage escalations and customer service issues with a solutions-driven approach
- Drive continuous improvement initiatives and service-level performance
- Monitor and report on KPIs including OTIF, order accuracy, response times, and RFCs
- Collaborate cross-functionally to support stock availability, deliveries, and customer commitments
- Matric
- Customer Service and/or Order Management qualification (advantageous)
- 3-5 years' experience in a Customer Service or Order Management environment
- Proven experience managing or leading a team
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
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Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.