Customer Service Representative

Cape Town, South Africa Posted on 08/07/2025

respin, based in Century City, Cape Town, builds strategic infrastructure for the global iGaming space. We combine creative execution with operational clarity, delivering customer support, training systems, digital marketing, software design, and business intelligence that actually works.

Our clients are established. Their challenges are complex. That's where we thrive.

We're not here to play dress-up, we're here to scale brands with serious intent and just enough fun to keep it human. Our team works fast, thinks loud, and builds for impact. We believe in clean systems, honest feedback, and a culture that favours clarity over chaos.

If you care about scalable solutions, good design, and people who are passionate about iGaming - welcome to respin.

Let's build something bold.

This is an on-site role for an English-speaking Customer Support Representative. The role is based in Cape Town, South Africa, and involves engaging in meaningful conversations with an International customer base, ensuring customer satisfaction, delivering exceptional customer service, and troubleshooting issues as necessary. Effective communication skills and a customer-centric approach are essential for success in this position.

• Willingness to work rotating shifts, such as 09:00-17:00, 17:00-01:00, or 01:00-09:00.
• Intermediate proficiency in technology and the ability to navigate multiple systems effectively.
  
• Full professional fluency in English, both written and spoken, is mandatory.
  
• Strong teamwork skills and a collaborative mindset.
  
• The ability to multi-task and troubleshoot effectively.
  
• A focus on customer satisfaction.
  
• Excellent communication and logical reasoning abilities.
  
• Own transportation to and from work
  

Desired Skills:

• Previous experience in Customer Support or Customer Service roles is advantageous.
• Experience in a customer-facing role is preferred.
• Experience with Apple technology is beneficial.
• Experience in Google Workplace is advantageous.
• Knowledge of the iGaming industry is desirable.
• Holding a Degree or Diploma is an added advantage.

What You Can Expect at respin

Join a globally recognised team that is both intelligent and dynamic, and characterised by a positive and collaborative work environment.

Develop your expertise in an industry that is constantly evolving and demanding innovation.

Accumulate competitive compensation and advance professionally alongside individuals who genuinely support your success.

Work in an environment that prioritises clarity, creativity, and fosters a sense of camaraderie among team members.