Customer Service (Nightshift)

Position: Call Centre Agent (Nightshift)

Location: South Africa - Remote

Full-Time, Night Shift (9pm-5am EST)

• Providing exceptional customer service to clients during night hours
• Managing inbound and outbound calls efficiently
• Assisting with admissions and pre-admission processes
• Updating and maintaining client records in the CRM database
• Communicating timely and effectively with clients and internal teams
• Coordinating with referral sources and families regarding client needs
• Ensuring compliance with all company standards and procedures
• Addressing emergency situations swiftly and effectively

• Excellent verbal and written communication skills
• Proven experience in a call center environment
• Familiarity with CRM and EMR systems
• Strong attention to detail and organizational abilities
• Ability to work independently during night hours
• Reliable and adaptable to a dynamic work environment

1. Comfortable working U.S. hours
2. Remote work from home

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