Customer Service Brand Ambassador Expert (Boomerang BAE)

Wynberg, South Africa Posted on 05/05/2026

Our client is a well-known and reputable South African brand, and we are looking for passionate, customer-focused individuals to join our team as Boomerang BAEs (Brand Ambassador Experts).

As a Boomerang BAE, you will represent the brand across an omni-channel environment, delivering exceptional service to South African customers while living our Boomerang values of professionalism, respect, integrity, being target-driven, and having fun while we win.

World-class and rewarding training is provided by our highly skilled trainers, empowering individuals who are hungry for growth to take ownership of their careers and unlock exciting development opportunities.

As a Boomerang Brand Ambassador Expert, you will:

• Deliver outstanding customer service across multiple channels including calls, emails, and multimedia chats
• Act as a trusted brand ambassador, ensuring every interaction reflects the brand's values and tone
• Professionally handle customer queries, concerns, and escalations, aiming for effective first-time resolution
• Multitask efficiently in a fast-paced, high-volume environment
• Consistently meet and exceed service and performance targets
• Work collaboratively while maintaining high standards of integrity, accountability, and respect

To be successful in this role, you must have:

• A minimum of 12 months' experience in a similar customer service role (local or international clientele)
• Excellent verbal and written English communication skills
• Proven experience working in an omni-channel environment (calls, emails, chats)
• Experience handling customer escalations
• Strong multitasking and problem-solving abilities
• A friendly, professional, and "can-do" attitude
• A clear criminal and credit record
• Experience working shifts on a 7-day rotational schedule
• Flexibility and reliability, including willingness to work weekends

• Shifts are rostered Monday to Sunday, between 08:00 and 22:00
• Weekend work is required as part of the rotational schedule

What you can expect as a Boomerang BAE:

• Comprehensive paid training to set you up for success
• Career growth and internal development opportunities
• Exposure to a top-tier South African brand
• A supportive, energetic culture that values performance and fun

Being part of a company that truly lives its values:

Professionalism Respect Integrity Target-Driven Fun

If you're ready to represent a leading brand, grow your career, and become a true Boomerang Brand Ambassador Expert, we'd love to hear from you.