Customer Service Agent

AnyVan is looking for a dedicated Customer Support Agent to provide fast paced, high quality support across phone, WhatsApp, and other digital channels.

• Manage and resolve customer queries, focusing on retention and positive customer relationships.
• Keep waiting times short, answer queries quickly, and achieve first time resolution where possible.
• Use active listening and questioning skills to assess, manage, and resolve queries.
• Escalate complex or high risk issues promptly and keep all parties fully informed.
• Maintain accurate customer communication records and data in the appropriate systems.

• 3+ years of customer service experience in a call centre environment.
• Genuine passion for delivering exceptional service and going the extra mile.
• Typing speed of 30+ words per minute with high accuracy.
• Proficiency with IT packages, especially G Suite, and digital services.
• Ability to work towards and achieve targets.
• Strong adaptability, multitasking, and prioritisation skills in a dynamic environment.
• Understanding and following processes and instructions.
• Strong written and verbal English language skills.
• Bias to action and proven track record of getting things done at a high tempo.
• Comfortable commuting to the office and working within the specified shift patterns.
• Alignment with the company values.

• Competitive salary starting at R144,000 per annum with potential monthly commission.
• 20 days of holiday plus public holidays and Christmas Eve.
• Monthly medical aid contribution of ZAR1,000 towards Momentum or Discovery.
• Pension fund with 5% employee and 5% employer contributions.
• Transport home after 7pm, car park space if you drive, and showers/towels if you cycle.
• In house barista and free fruit every day.
• Regular social activities, including Thursday and Friday drinks.
• Quarterly performance awards with prizes; annual awards and travel incentives.
• Opportunity to join a fast growing technology leader in a disruptive industry.

• Have fun, get it done
• Progress over perfection
• One team thinking big

Find out more about our culture here:

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.