TRAFFIC Gauteng

Customer Experience Specialist - Multichannel Support

Pty

Job Description

A dynamic customer service firm in Randburg, South Africa, is seeking an energetic Customer Service Representative to enhance customer experience across various platforms. The successful candidate will possess superior interpersonal and communication skills, supported by a minimum of 2 years' experience in customer service. This role includes managing customer inquiries, improving service processes, and maintaining high levels of customer satisfaction. Candidates will enjoy benefits like great health insurance and a supportive work culture.

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About This Role

Career insights for Customer Service Representatives positions

Salary Benchmark

R16,903/month

R12,178 to R24,093/month

Source: WageIndicator ZAR data

Job Outlook

This career will have large numbers of openings.

Key Skills for This Role

Active Listening Service Orientation Speaking Reading Comprehension Critical Thinking

Common Technologies

Blackbaud Raiser's Edge NXT Salesforce Sales Cloud Airtable Microsoft Access 365 Oracle Database Cloud Service Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Cloud Manager

Related Career Paths

Credit Authorizers, Checkers, and Clerks Insurance Claims and Policy Processing Clerks New Accounts Clerks Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Full Career Guide: Customer Service Representatives