TRAFFIC
Western Cape
Customer Experience Lead - Social Media & Crisis Communications
Salt Digital Recruitment
Job Description
Salt Digital Recruitment is searching for a Customer Experience Manager based onsite in Claremont, Cape Town. This role involves overseeing all service and operational communications, ensuring excellence in customer interactions. You will lead a social media team dedicated to managing service escalations and optimizing response strategies across various platforms.
The ideal candidate should have extensive experience in customer service communications, crisis management, and social media management. A competitive salary of R600K per annum is offered.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.
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