TRAFFIC
Mpumalanga
Customer Experience Advisor - Digital & Cross-Sell
FirstRand Namibia Limited
Job Description
A leading financial services group in eMalahleni is seeking a Universal Advisor to enhance customer experiences by providing tailored product solutions. This role involves understanding customer needs, ethical conduct, and optimizing interactions to encourage the use of digital channels. Candidates should excel in customer engagement and have relevant training in customer service. The position supports a diverse and inclusive work environment, adhering to the group's Employment Equity plan.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.