TRAFFIC
Gauteng
Head of Client Experience & Service Excellence
Standard Bank of South Africa Limited
Job Description
A prominent financial institution in Johannesburg is seeking a seasoned professional to develop and implement the Client Servicing Strategy for their Strategic Investment Platform. The ideal candidate will have comprehensive experience in investment products and platforms, along with a strong background in strategic planning and change management. Responsibilities include guiding leadership in service delivery improvement and managing initiatives to enhance client servicing performance across the organization.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.