Customer Contact Ctr Sales Rep II

.Customer Contact Ctr Sales Rep II page is loaded Customer Contact Ctr Sales Rep IIlocations: Durbantime type: Full timeposted on: Posted Todayjob requisition id: R109219 About Our Team LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case About the Role: The Customer Engagement Consultant provides responsive, high quality support to customers while identifying opportunities to offer products and solutions that meet their needs. This hybrid service and sales role focuses on strengthening customer relationships, resolving queries effectively, and contributing to business growth through informed and ethical commercial engagement. The role is well-suited to individuals who are customer centric, adaptable, and confident communicating across different channels. Key Responsibilities Deliver timely, professional support to customers through phone, email, and chat. Resolve customer questions, service requests, and issues with accuracy and ownership. Provide clear information on products, services, pricing, and policies. Maintain up to date and accurate records in CRM systems. Conduct inbound and outbound customer conversations to understand needs and recommend appropriate solutions. Identify and convert suitable sales opportunities that add value for customers. Collaborate with internal teams to improve processes, customer experience, and commercial outcomes. Follow compliance, quality, and data protection standards while participating in ongoing training and coaching. Requirements Experience in customer service, sales, or a related field (any industry welcome). Strong communication and active listening skills across written and verbal channels. Ability to build rapport and manage conversations in a clear, respectful, and solutions focused manner. Comfortable working toward goals and performance metrics in a supportive team environment. Ability to navigate CRM or customer management tools (training provided if needed). Problem solving mindset with attention to detail and follow through. Ability to adapt to changing customer needs, processes, and digital tools. Commitment to ethical conduct, data privacy, and delivering a positive customer experience. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Medical Aid - Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) - Modern family benefits, including adoption and surrogacy - Study Leave About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)0:00 / 3:41RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.