TRAFFIC
KwaZulu-Natal
Customer Care Team Leader - Lead, Coach & Elevate Service
Winning Form
Job Description
A leading customer service provider based in Durban is seeking a Customer Care Team Leader. This role entails supervising daily operations, providing coaching and feedback to enhance service delivery, managing schedules, and handling escalated customer queries. The ideal candidate has customer service experience, preferably with leadership experience. Join the team to foster a high-performance environment and ensure excellent customer satisfaction.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365