CRM Co-Ordinator - The Body Shop

The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a CRM Co-Ordinator, based at our Head Office in Woodstock, Cape Town.

The main purpose of the job is to manage and control "Love your Body" club membership, promotional activities and operations to ensure set acquisition targets are met.

• To maintain and update The Body Shop brand website through an external service provider.
• To manage and content and mailing of the monthly customer newsletter through external service provider.
• To manage the customer life cycle from enrolment to completed membership.
• To manage third party suppliers deliverables and deadlines.
• To ensure database is maintained, updated and cleaned regularly.
• To manage data flow between stores, call centre, third party suppliers, Head Office and CRM System.
• To create and maintain standard operating procedures and SOPS manuals for stores and Head Office.
• To drive acquisition of the "LYB" card to achieve set targets.
• To create a promotional plan for the "LYB" loyalty club to complement the Brand Marketing plan.

• 2 - 3 Years experience in marketing environment - Direct or Customer Relations Management.

• Basic retail industry principles.
• Interacting with customers.
• Accuracy and strong attention to detail.
• Adhering to Principles and Values.
• Relating and Networking.
• Coping with Pressures and Setbacks.
• Delivering Results and Meeting Customer Expectations.