Client Service Consultant

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Santam Personal Lines Contact Centre has position available for a Client Service Consultant who will be based in Hill on Empire, Parktown to offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

• Ensuring Quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
• Ensuring client service level agreements are met and exceeded.
• Ensuring good relationships are maintained with our internal and external stakeholders.

• Matric certificate or equivalent qualification.
• FAIS compliant (NQF level 4).
• Experience in short term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts.
• Clean track record in terms of adherence to Quality standard and Compliance.
• Consistent target achievement.
• Analytical thinking.
• Relationship building skills.
• Sales skill.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.

• Client service oriented.
• Deadline and results-driven.

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our client can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom!

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.

Step 3: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Step 5: We use a competency interview model. Interview dates will be confirmed via e mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.

Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.