Client Implementation & Operations Analyst

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Client Implementation & Operations Analyst (B2B / BPO)

Remote

US Time Zones (EST-PST)

We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.

The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.

• Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
• Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
• Build and maintain implementation trackers, status reports, and client-facing documentation
• Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
• Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
• Maintain accurate records of client setups, configurations, and change requests in internal systems
• Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
• Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

• Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
• Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
• Experience building reports, trackers, and documentation to support client implementations
• Proficiency in Google Sheets or Excel, including formulas and data organization
• Excellent written and spoken English with a professional communication style
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.

• Experience supporting B2B client implementations in a BPO or outsourcing context
• Familiarity with CRM platforms, workflow automation tools, or system integration processes
• Exposure to QA processes, pre-launch audits, or compliance documentation
• Experience working alongside client-facing onboarding or account management teams

• Google Workspace (Sheets, Docs, Slides)
• CRM platforms (Salesforce, HubSpot, or similar)
• Project management tools (Asana, or similar)
• Reporting and dashboard tools (Google Looker Studio or similar)
• Remote collaboration tools (Slack, Zoom, or similar)