TRAFFIC
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Client Experience Lead - Payments & Services
Indsafri India Private Limited
Job Description
A leading financial services firm in South Africa is seeking a Customer Experience professional to serve as the primary interface between the organization and clients. This role requires strong analytical skills and the ability to resolve client queries across various services including Payments and Investor Services. The ideal candidate should have experience ranging from 4 to over 7 years, depending on the level, with proven problem-solving and leadership skills, ensuring positive client interactions and driving continuous service improvements.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.