TRAFFIC
Western Cape
Claims Team Lead: Customer Service & Coaching
Sedgwick Claims Management Services Ltd
Job Description
Sedgwick Claims Management Services Ltd is looking for a Team Leader in Cape Town to manage a team of frontline agents handling customer insurance claims. The role emphasizes leadership, exceptional customer service, and performance target achievement. Ideal candidates will have experience in contact centre operations and strong people management skills. The company offers a competitive salary and comprehensive training, empowering team members through extensive learning opportunities for professional development.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
First-Line Supervisors of Non-Retail Sales Workers Insights
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