TRAFFIC
Western Cape
Call Centre Team Lead: Growth, Sales & Service Excellence
FirstRand Namibia Limited
Job Description
FirstRand Namibia Limited is seeking a Call Centre Team Leader in Cape Town to lead a team of agents in achieving exceptional customer service and sales targets. Responsibilities include managing performance, resolving customer complaints, and maintaining strong stakeholder relationships. Ideal candidates will have a diploma, 4-5 years in client services, and leadership experience, with a focus on driving team success while ensuring high-quality service standards.
About This Role
Career insights for Sales Managers positions
Salary Benchmark
$135,160/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Persuasion
Active Listening
Speaking
Coordination
Critical Thinking
Common Technologies
Discontinued
Ivanti GoldMine
Oracle Marketing Cloud (Eloqua)
Airtable
Microsoft SQL Server
Oracle Database
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Sales Managers Insights
Job Outlook
This career will grow rapidly in the next few years.
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