TRAFFIC
KwaZulu-Natal
Call Centre Agent Customer Service E-commerce Mr Price Money Durban
Mr Price
Job Description
Job Description 
- In this role, you'll be the person customers turn to when they need help-whether it's a quick question about an online order or guidance with their account. You'll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly, and professional.
- Chat with customers across different channels, listening carefully and responding with empathy.
- Keep customer details up to date so we can serve them better.
- Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
- Handle complaints with patience and follow through until customers feel satisfied.
- Work efficiently within agreed timelines while keeping quality high.Keep learning and growing your knowledge so you can support customers even better.
- Bring positivity and respect to every conversation-with customers and teammates alike.
- Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.
- We believe that when you feel supported and valued, you can do your best work. Here's how we take care of our team:
- Incentives: When you meet your goals, you'll enjoy rewards that grow with your success.
- Learning & growth: We'll invest in your development with training and opportunities to build your career.
- Team discounts: Enjoy special savings at all Mr Price Group stores-including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- Share in our success: After a year with us, you can join our share scheme and become a co-owner in the company's future.
- A vibrant workplace: Be part of a dynamic, energetic team where every day brings something new.
- Wellness support: Stay healthy and happy with our wellness programs designed to care for you.
- Recognition & rewards: Your hard work won't go unnoticed-we celebrate achievements and reward excellence.
- Grade 12 (Matric).
- At least 2 years' experience in a call centre customer support role.
- Computer literacy and confidence using different systems.
- Knowledge of customer service legislation (NCA, POPIA).
- A basic understanding of retail processes.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.