TRAFFIC
Gauteng
Call Center Supervisor: Coach High-Performance Team - Bonus Eligible
Advanced Call Center Technologies
Job Description
A leading call center organization is seeking an energetic Supervisor in Johannesburg to lead a team of 10-25 agents. The ideal candidate should have management experience and excellent communication skills. Responsibilities include coaching team members, monitoring performance, and ensuring adherence to company policies. This role offers opportunities for advancement, a positive work environment, and substantial bonus opportunities. Applicants must have a high school diploma or GED and previous call center management experience.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.