Building Supervisor

To assist in the attainment of the business unit's objectives, the creation & maintenance of the infrastructure, the establishment of standards of service, & the provision of amenities that create the working environment that supports the operating needs of all tenants.

• Ensure the day-to-day provision of services to tenants in the managed site/s, through specialist Direct and Outsourced Business Partners set out fully in the attached schedule but including the following: Soft Services, Client Services, Building Services & Specialist Services
• Soft Services: including cleaning and hygiene services; pest control; indoor office plants; garden landscaping; confidential shredding; waste management
• Client Services: including, Front Office environment and driving the Client Services Strategy, Philosophy and its goals, mail collection and delivery; courier management; parking area management, document warehouse
• Building Services: fabric maintenance; furniture repair and maintenance, etc.
• Other Specialist Services: Space Management, Service Delivery, etc.
• Monitor and report on the performance of the client's specialist FM Direct and Outsourced Business Partners appointed to the managed site/s (specifically, its compliance with the requirements of Service Level Agreement) as per the appropriate Matrix
• Ensure that all FM-related administration and accounting routines are observed, including: preparation and submission of annual budgets of expenditure and approval of expenditure
• Maintenance of records, including accuracy of floor plans and layouts
• Maintain harmonious relationships with visitors, tenants and tenants' representatives at the managed site/s
• Maintain harmonious relationships with internal and external specialist Business Partners, including Security Services, Professional and Technical Services, Group Sustainability.
• Serve as a project team member on specific projects (installation, maintenance, upgrade, site-commissioning and refurbishment projects)
• Monitor and enforce occupational health and safety standards, as well as working environment standards, in the managed site/s, as set out in the bank's Occupational Health and Safety policy (with the tenants' line management and specialist support departments, Group OHS, Group Risk, Security Services, etc)
• Serve as a ADHOC member of the managed site/s emergency and disaster recovery teams, and to provide support to tenants with their business continuity needs
• Ensure that Quality Assurance protocols are documented and consistently applied in all managed premises
• Ensure that a "continuous improvement" regimen is developed, approved and implemented, in conjunction with the bank's specialist Direct and Outsourced Business Partners

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• National Diploma: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Valid SA Driver's License
• 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

• Basic Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication