Broker Support Agent Underwriting

Broker Support Agent Underwriting page is loaded Broker Support Agent Underwritinglocations: Gauteng, Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 10, 2026 (6 days left to apply)job requisition id: JR104354 Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Assist and support the PM to develop and maintain intermediary relationships by assisting with intermediary queries. Administer and issue of policies, endorsements, new business and renewals. Direct and manage enquiries to other internal departments such as Risk Desk, FAC desk, Survey department and Claims department. Responsibilities Underwriting Management Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary. Insurance Policy Administration Evaluate new and updated customer and policy information on the relevant systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others. Document Management Create, organize and maintain files containing the correspondence and records. Obtain all required information and documents to proceed with the claim. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Intermediary / Customer Service Management Carry out standard intermediary / customer service activities and handle simple customer enquiries. Stakeholder Engagement Support stakeholder engagement by arranging actions, meetings, and events. Compliance Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards. Personal Capability Building Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Continuous Improvement Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's. Data Management Support others by working on a variety of data management tasks. Performance Management Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance. External Communications Create positive experiences for clients by interacting courteously with them. Education Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business - product knowledge (Essential) Experience 1 - 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience (Advantageous).Our Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in our area.